Accessing NeSI Support during the holiday break

During holiday break times non-critical support requests will be responded to when the team is back.

Urgent / critical requests will be addressed on a best effort basis. Any changes to system status will be reported via our System Status page and alerts.

A quick reminder of our main support channels as well as other sources of self-service support:

• Submit a ticket to Support 

• Sign up for NeSI system status updates for advance warning of any system updates or unplanned outages. 

• Consult our User Documentation pages for instructions and guidelines for using the systems

• Visit NeSI’s YouTube channel for introductory training webinars

On behalf of the entire NeSI team, we wish you a safe and relaxing holiday.