How do I get help?

The eResearch Infrastructure is supported by a collaborative Support Desk populated with experts from AgResearch and NeSI. Access to this support is via an email to support@cloud.nesi.org.nz or via the support portal here. 

Comprehensive support documentation for the eResearch Infrastructure will be developed before the infrastructure goes live and will be made available from eResearch Platform’s Intranet site. 

Information about the eResearch Platform can be found in this knowledge base space.

Support channels

Status page

The system status is published and we invite everybody to subscribe to notifications.

https://agresearcheri.statuspage.io/

Office hours

NeSI runs weekly online drop-in sessions ('office hours') where any researchers who need help on the eResearch Infrastructure (or NeSI’s services, or both!) can come along to talk to one of the Researcher Support Team. The timing of these shifts weekly to ensure different people with different calendars can participate.

https://support.nesi.org.nz/hc/en-gb/articles/4830713922063-Weekly-Online-Office-Hours