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The eResearch Infrastructure is supported by a Collaborative Support Desk populated with experts from AgResearch and NeSI. Access to this support is via an email to support@cloud.nesi.org.nz or via the support portal here. We know that you are already used to contacting AgResearch’s Support Desk and we have channels open with them so if your ticket lands there, the right people will still get it. Comprehensive support documentation for the eResearch Infrastructure will be developed before the infrastructure goes live and will be made available from eResearch Platform’s Intranet site. |
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